Returns & Exchanges
We accept returns for exchange or credit note only; on full priced merchandise that is unused, in the original packaging and has a return request made within 14 days of receiving order. Please note - items purchased on Sale or Promotion, cannot be returned for an exchange or credit note.
All items must be returned in perfect condition, unused, and with the original packaging with tags still attached. We are unable to offer an exchange or credit note on items that are deemed damaged - pulled, worn or not in their original packaging.
For International orders, shipping, customs duties and sales taxes are non-refundable through the Sport Luxe Equestrian.
Sport Luxe Equestrian reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and an exchange or credit not will not be issued.
For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Sport Luxe Equestrian will seek to recover from the customer all costs or any fees incurred by Sport Luxe Equestrian. Please note that if you refuse to pay custom duties upon delivery, a credit note or exchange will only be issued after the product has been returned to us.
Please allow up to 2 business days for any exchanges or credit notes to be processed once your return has been received by our warehouse.
Returning Your Order
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AUSTRALIAN RETURNS:
For Domestic return requests, please submit your return request by emailing us at
Once you have submitted a return request, you will be provided with a return authorisation and our return address via email with return instructions. Original shipping costs are non–refundable. Please do not ship your return back without a return authorisation. It will not be processed.
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INTERNATIONAL RETURNS:
For International return requests, please submit your return request by emailing us at info@theofficialsportluxe.com
Please be aware that original shipping costs, duties and taxes are non–refundable, and a $25 fee will be deducted from your return order for any international return. When you have submitted your return request, you will be provided with a return authorisation and our return address via email with return instructions. Please do not ship your return back without a return authorisation. It will not be processed.
Exchanges
For domestic exchanges, please email us at info@theofficialsportluxe.com
Please note, we do not accept international exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.
